1. Introduction
Okolz Eco Home LTDA ("we", "our", or "us"), registered under CNPJ 46.292.038/0001-86, with its principal place of business at R. Ramos de Azevedo, 271, Monsenhor Messias, Belo Horizonte - MG, 30720-470, is committed to protecting your privacy and personal data.
This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.
2. Data We Collect
- Identification data: full name, CPF/CNPJ, date of birth
- Contact data: email address, phone number, physical address
- Service data: furniture types, materials, brands, quantities, assembly specifications
- Location data: service address, building access details, floor/elevator information, parking availability
- Scheduling data: preferred dates, time windows, urgency level
- Property data: room dimensions, wall types (for mounting), floor types relevant to assembly
- Payment data: billing information processed through secure payment systems
- Fiscal data: information required for NF-e and tax compliance
- Navigation data: IP address, browser type, cookies, access logs
3. How We Use Your Data
- Scheduling and coordinating furniture assembly services
- Preparing tools and materials appropriate for the assembly project
- Providing accurate service quotations based on furniture specifications
- Managing disassembly, relocation, and reassembly projects
- Coordinating wall mounting and custom adjustment services
- Managing eco-conscious packaging disposal and recycling
- Processing payments and issuing invoices (NF-e)
- Sending service reminders and maintenance recommendations (with consent)
- Complying with consumer protection and legal obligations
4. Legal Basis for Processing
- Consent provided by the data subject
- Performance of a contract or preliminary procedures related to a contract
- Compliance with legal or regulatory obligations
- Legitimate interests of the controller, provided fundamental rights are preserved
5. Data Sharing
- Assembly team members for service coordination
- Hardware and parts suppliers when replacement components are needed
- Payment processors for secure transaction handling
- Technology service providers for system maintenance
- Waste management and recycling partners for eco-conscious disposal
- Tax authorities as required by fiscal regulations
- Government authorities when required by law
We do not sell, rent, or trade your personal data to third parties for marketing purposes. All data sharing is conducted in compliance with the LGPD. Property access details and location data are treated as strictly confidential and are shared only with assembly team members for the specific service appointment.
6. Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Service records are retained for the warranty period of our assembly work. Property access details are deleted within 30 days of service completion. Transaction and fiscal data are retained as required by tax regulations. Upon expiration, your data will be securely deleted or anonymized.
7. Your Rights
Under the LGPD, you have the following rights:
- Confirmation of the existence of data processing
- Access to your personal data
- Correction of incomplete, inaccurate, or outdated data
- Anonymization, blocking, or deletion of unnecessary or excessive data
- Portability of data to another service provider
- Deletion of data processed with your consent
- Information about entities with which your data has been shared
- Information about the possibility of denying consent and its consequences
- Revocation of consent
To exercise any of these rights, please contact us using the information in Section 10.
8. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Property access details and location data receive enhanced security protections due to their sensitive nature. Despite our efforts, no method of electronic transmission or storage is completely secure.
10. Contact Information
Okolz Eco Home LTDA
CNPJ: 46.292.038/0001-86
R. Ramos de Azevedo, 271
Monsenhor Messias, Belo Horizonte - MG, 30720-470
Brazil
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.